Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of purchase for a full refund or exchange, subject to the conditions outlined below.
Conditions for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags and labels attached
- Accompanied by the original receipt or proof of purchase
- Returned within 30 days of the purchase date
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized items
- Items that have been used or damaged by the customer
- Items without original packaging or documentation
- Items returned after the 30-day return period
Return Process
Step 1: Contact Us
Before returning an item, please contact us to initiate the return process. You can reach us via email or phone to obtain a return authorization number.
Step 2: Package Your Return
Package the item securely in its original packaging, if possible. Include the original receipt or proof of purchase and the return authorization number.
Step 3: Ship Your Return
Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10-14 business days.
Exchanges
If you need to exchange an item, please contact us first. We will provide instructions on how to proceed with the exchange. Exchanges are subject to product availability.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in the order. In such cases, we will provide a prepaid return shipping label.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received your refund yet, please check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.
Contact Us
If you have questions about returns or need to initiate a return, please contact us at:
Email: infocenter@truegritemeu.world
Address: 12 Leabourne Rd, Carlisle CA2 4QL, United Kingdom
Phone: +44 7738 965217